Refund Policy

Effective Date: January 1, 2025

Last Updated: August 11, 2025

1. Refund Windows

0–30 Days: Full Refund

Request a refund within 30 days of purchase and receive a full refund — no questions asked.

31–180 Days: Pro‑Rata Refund for Unused Value

After 30 days and up to 180 days from purchase, you may request a partial refund for any unused value (e.g., unused credits). The refund is calculated based on the original per‑unit price of your purchase minus the portion you have used.

• Example: If you bought 20 credits and used 5 within 180 days, we refund the value of the remaining 15 credits at your original per‑credit price.
• Accounts must be in good standing (no policy violations) to receive a refund.

After 180 Days: No Refunds

No refunds are issued 180 days after the purchase date. Any unused credits remain available for use according to our Terms of Service.

Ineligible Purchases

The following purchases are not eligible for refunds:

• Purchases made more than 180 days ago
• Accounts that have been suspended or terminated for policy violations
• Gift packages (refunds must be requested by the original purchaser)
• Purchases made entirely with promotional credits or coupons

2. Simple Refund Process

Getting your refund is quick and easy:

Step 1: Send Us an Email

Email refunds@wylddreams.com with just:

• Your account email address
• Order/Transaction ID (if you have it)

That's it! No lengthy explanations needed.

Step 2: We Process It Fast

We'll handle your refund within 24-48 hours and send you a confirmation email.

Step 3: Money Back

Refunds appear in your account within 3-7 business days, depending on your payment method.

3. Payment Method Specific Terms

Credit/Debit Cards

Refunds to credit and debit cards typically appear within 5-10 business days, depending on your bank's processing time.

PayPal

PayPal refunds are usually instant but may take up to 3 business days to appear in your account.

Digital Wallets

Refunds to digital wallets (Apple Pay, Google Pay, etc.) follow the same timeline as the underlying payment method.

4. Pro‑Rata Refunds

From day 31 through day 180, partial refunds are calculated pro‑rata for the unused portion of your purchase:

• Unused credits are refunded at your original per‑credit price
• Used portions are not refundable
• Refunds are issued to the original payment method

5. Story Package Purchases

All our story packages are one-time purchases:

• No recurring charges or hidden fees
• Credits don't expire - use them whenever you want
• Purchased stories remain in your library forever
• Refunds follow the windows above (0–30 days full; 31–180 days pro‑rata; after 180 days none)

6. Questions or Issues?

We're here to help! If you have any questions about your refund:

• Email us at refunds@wylddreams.com
• We respond within 24 hours
• Our goal is to make this as smooth as possible for you

7. Chargeback Policy

Please reach out to us first before initiating a chargeback - we'll resolve it faster than your bank can! If you do need to dispute with your bank, no worries, just let us know and we'll work together to sort it out.

8. Policy Updates

If we ever need to update this policy, we'll post the changes here with a new date. We'll always try to make things better for our customers, not worse!

9. Your Rights

This policy doesn't limit any legal rights you may have as a consumer. In some places, you might have even more protection under local laws.

10. Get in Touch

Need help? We're here for you:

• Email: refunds@wylddreams.com
• Phone: +19175636439
• Response Time: Within 24 hours